Shipping & Delivery Policy (Software & Digital Products)

1. Scope & Applicability

This Shipping & Delivery Policy applies to delivery of digital products, software, license keys, subscription access, cloud deployments, and any occasional physical media or shipment sold or provided by Giritech Enterprises LLP. It supplements our Terms & Conditions and is subject to those Terms.

2. Definitions

• Digital Product: downloadable software, installers, packages, documentation, and digital assets.
• License Key / Activation Code: a code or token issued to enable use of a software product.
• SaaS / Subscription: software hosted by the Company or a third-party and accessed over the internet.
• Delivery Method: the mechanism used to deliver a product (e.g., email, secure download link, cloud provisioning, courier).

3. Order Confirmation

Once an order is placed and payment is confirmed, the customer will receive an order confirmation by email containing order details and expected delivery/activation information. Confirmation does not necessarily mean immediate delivery; delivery timelines vary by product and service selected.

4. Delivery Methods

We deliver software and digital products using one or more of the following methods:

• Secure download link: a time-limited link to download installers or package files.
• Email delivery: license keys, activation codes, or links sent to the purchaser’s registered email address.
• Portal access: access to a customer portal where products, invoices, and downloads are available.
• Cloud provisioning: automated deployment or environment setup for SaaS, cloud instances, or managed services.
• Physical shipment: rare cases where USBs, DVDs, or printed materials are sent via courier (additional fees may apply).

5. Delivery Timeframes

Typical delivery expectations:

• License keys & small digital downloads: within 1 business day after payment confirmation (often instant or within minutes).
• Large software packages / enterprise installers: within 1–3 business days (may be longer for bespoke packaging).
• SaaS / Cloud provisioning: immediate to 5 business days depending on customization, DNS, or infrastructure setup.
• Physical media: dependent on courier; usually 3–14 business days based on destination.

These are estimates. Complex deployments, custom development, approval cycles, or external dependencies may extend delivery times — the Statement of Work (SOW) will determine precise timelines for projects.

6. License Keys, Activation & Entitlements

• License keys and activation tokens are issued per the product license terms included with your order.
• Keys may be tied to specific email addresses, domains, hostnames, or hardware identifiers — ensure you provide correct information at purchase.
• If a license key fails to activate due to Company error, we will issue a replacement or remediate activation at no extra charge.
• Lost keys may require reissuance; reissue requests may be subject to identity verification.

7. Cloud Services, SaaS & Subscription Access

• Subscription access is provisioned per the plan selected and becomes active once onboarding steps and payment verification are complete.
• Trial periods (if offered) begin on the date of provisioning. Trial-to-paid transitions follow the billing terms provided at signup.
• Upgrades, downgrades, and migrations may require scheduled windows and might incur prorated charges.

8. Physical Media (if any)

Where physical media is supplied, shipping charges, customs, and import duties (if applicable) are the responsibility of the purchaser unless otherwise agreed. Title to physical goods transfers upon delivery by the carrier pursuant to the shipping terms in the purchase agreement.

9. Failed Deliveries & Customer Responsibilities

• Customers must provide accurate contact details, email addresses, and delivery information. We are not liable for failed deliveries caused by incorrect information provided by the customer.
• Time-limited download links may expire; in such cases contact support to request a new link.
• For cloud or SaaS provisioning, customers must ensure DNS, domain ownership, and access credentials are properly configured when required.

10. Refunds, Returns & Re-delivery

Digital deliveries are generally non-returnable. Refunds for digital goods are handled in accordance with our Refund & Cancellation Policy and Terms & Conditions. Typical guidelines:

• Duplicate deliveries or incorrect files sent by the Company will be rectified or re-delivered at no charge.
• License key errors caused by the Company will be corrected promptly.
• Requests for refunds due to change of mind are subject to the Refund Policy and may be declined for delivered digital products or activated licenses.

11. Intellectual Property & Transfer of Rights

Delivery of software or digital goods does not automatically transfer underlying intellectual property rights unless explicitly agreed in writing. License terms, SOWs, or separate agreements govern ownership, transfer, and permitted use.

12. Taxes & Fees

Customers are responsible for applicable taxes, VAT/GST, duties, or other governmental charges unless otherwise stated. For cross-border provisioning (cloud regions, data residency), local tax rules may apply.

13. Security & Data Handling During Delivery

• We deliver files and keys using secure channels (HTTPS, TLS, encrypted email attachments or secure portals) where possible.
• Customers should treat license keys and download links as confidential and avoid posting them on public forums.
• For bespoke deployments that include client data, we recommend secure transfer methods (SFTP, encrypted archives). The SOW will specify the agreed transfer mechanism.

14. Third-Party Components & Dependencies

Delivered software may include third-party libraries, dependencies, or containers governed by their own licenses. The Company will inform you of major third-party components and any special instructions for license compliance or updates.

15. Dispute Resolution for Delivery Issues

If you experience delivery issues (missing files, invalid keys, provisioning failures), please contact our support team immediately. We will investigate and, where appropriate, re-deliver, reissue, or remediate within the timeframes described in the SOW or support SLA.

16. Changes to this Shipping Policy

We may update this Shipping & Delivery Policy occasionally. Material changes will be posted on our website with a revised "Last Updated" date. Continued use of our products or services after changes constitutes acceptance of the updated policy.

17. Contact Information

For delivery support, reissues, or questions about shipping of physical media, contact: